Returns & Refunds

If a part doesn't fit, that's on us

Every Slotbok kit is test-fitted by hand before it is packed. If a part doesn't fit, that's on us, not on your learner.

A part that doesn't fit, or a kit that arrives damaged

WhatsApp us on +27 78 202 0786 with your order number and a photo of the part, and we'll put it right.

Your rights

Your rights under South African law apply to every order, and nothing on this page limits them.

• Changed your mind? Under section 44 of the Electronic Communications and Transactions Act, you can cancel an online order within 7 days of receiving it, without giving a reason. The only cost to you is sending the kit back.
• Faulty kit? Under section 56 of the Consumer Protection Act, you can return a defective product within 6 months of delivery and choose a repair, a replacement or a refund.

How to start a return

WhatsApp us with your order number and what's wrong, and we'll reply with the next steps.